GDPR, ICO Compliance & Cookie Policy

At Evergreen Dental Staffing Agency, we are committed to upholding the highest standards of data protection, privacy, and regulatory compliance[cite: 14]. This policy outlines how we collect, process, store, and safeguard personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR)[cite: 14].

1. Who We Are & Data Controller Information

Evergreen Dental Staffing Agency operates as a Data Controller for the personal data processed through our website, mobile/web app portals, and agency management services across England[cite: 14].

• Entity: Evergreen Dental Staffing Agency[cite: 14]
• Address: 4-6 Greatorex Street, London, E1 5NF, England[cite: 14]
• Primary Email: info@evergreendental.uk[cite: 14]
• Supervisory Authority: Information Commissioner's Office (ICO)[cite: 14]

2. Information We Collect

To deliver locum staffing and recruitment services, we collect and process data depending on your engagement with us[cite: 14]:

For Dental Nurses & Receptionists:

• Personal Identifiers: Name, address, contact email, phone number, and date of birth[cite: 14].
• Identity & Right to Work: Passports, visas, share codes, National Insurance numbers, and identity photos for portal access[cite: 14].
• Compliance Data: GDC registration, clinical immunisation records (Hep B), Enhanced DBS certificates, and professional indemnity details[cite: 14].
• Employment & Financial Details: Work history, references, certifications, timesheet records, and bank details for payroll processing[cite: 14].

For Dental Practices:

• Practice details, contact names, work addresses, billing details, shift requirements, and operational software preferences[cite: 14].

3. How We Use Your Data (Lawful Basis)

Under UK GDPR, we rely on the following lawful bases to process your information[cite: 14]:

• Contractual Obligation: To fulfill recruitment services, schedule locum shifts, manage timesheets, and process payments[cite: 14].
• Legal Compliance: To verify professional registration (GDC) and complete regulatory checks mandated by healthcare governance bodies[cite: 14].
• Legitimate Interests: To improve app functionality, manage practice communications, and handle emergency locum dispatch operations[cite: 14].

4. Data Security & Retention

All data submitted via our website and booking platforms is transmitted using encrypted protocols (TLS/SSL)[cite: 14]. Data is stored within secure, access-restricted cloud environments hosted within the UK/EEA[cite: 14]. We retain personal records only for as long as necessary to fulfill contractual obligations or meet statutory healthcare retention guidelines[cite: 14].

5. Your Legal Rights Under UK GDPR

You have statutory rights regarding your personal data[cite: 14]:

• Access & Portability: Request copies of the personal data we hold about you[cite: 14].
• Rectification: Request correction of inaccurate or incomplete records[cite: 14].
• Erasure ("Right to be Forgotten"): Request deletion of your personal data where no legal or statutory requirement obliges us to retain it[cite: 14].
• Restriction & Objection: Object to processing or request restriction under specific circumstances[cite: 14].

6. Cookie Policy & Tracking Technologies

Our website uses cookies and similar technologies to ensure seamless operation, analyze performance, and deliver personalized user interactions in compliance with PECR and UK GDPR[cite: 14].

Types of Cookies We Use

Category	Provider	Purpose
Strictly Necessary	Evergreen Dental / LocalStorage	Stores user cookie preferences (`cookieConsent`) and secures session login status. Cannot be disabled[cite: 14].
Analytics & Performance	Google Analytics (`gtag.js`)	Gathers anonymized traffic metrics, device interaction, and page speed performance (`G-0DVW45PJSX`)[cite: 14].
Tag Management	Google Tag Manager (`GTM`)	Manages dynamic site scripts efficiently (`GTM-T43WTFB7`)[cite: 14].
Interactive Services	Live Chat Widget	Enables real-time communication support directly on our web pages[cite: 14].

Managing Your Cookie Preferences

When you first visit our website, a cookie banner allows you to Accept or Decline non-essential analytics cookies[cite: 14]. You can also manage or clear cookies directly through your web browser settings at any time[cite: 14].

7. ICO Registration & Complaints Handling

Evergreen Dental Staffing Agency fully adheres to the guidelines established by the Information Commissioner's Office (ICO)[cite: 14]. If you have questions regarding data privacy or wish to exercise your data rights, please contact our Data Protection Team at info@evergreendental.uk[cite: 14].

If you believe your data has been handled incorrectly, you have the right to lodge a complaint directly with the ICO[cite: 14]:

• Website: https://ico.org.uk/make-a-complaint/[cite: 14]
• Helpline: 0303 123 1113[cite: 14]